Refund & Returns Policy
Overview
Our refund and returns policy lasts 30 days from the date of delivery. If 30 days have passed since your purchase, we cannot offer a refund or exchange.
To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. Proof of purchase is required for all returns.
About Personalized Medallions and Jewelry
Many of our medallions and jewelry pieces are custom-made, including items featuring engravings, photographs, names, dates, personalized inscriptions, or other custom elements. Because these products are made specifically for each customer, personalized items are non-refundable and non-exchangeable except in cases of manufacturing defects or errors on our part.
Before placing an order, customers are responsible for reviewing all submitted information, including engraving text, names, dates, photographs, and other personalization details. We are not responsible for errors provided by the customer during the ordering process.
If a personalized item arrives with a manufacturing defect or does not match the approved order, please contact us within 7 days of receiving the item and provide photographs along with a description of the issue.
Minor variations in color, metal tone, design element placement, or photo appearance resulting from screen settings, lighting conditions, or the manufacturing process are not considered defects and do not qualify for a return or refund.
Non-Personalized Products
Non-personalized medallions and jewelry may be returned within 30 days of delivery, provided the item is unused, in its original condition, and returned in its original packaging.
Warranty
We provide a limited 12-month warranty against manufacturing defects in materials and workmanship under normal use.
This warranty does not cover damage resulting from misuse, accidents, neglect, unauthorized modifications, normal wear and tear, exposure to water, chemicals, perfumes, cosmetics, cleaning agents, excessive humidity, or mechanical impacts.
Refunds
Once your return is received and inspected, we will notify you by email that we have received your returned item. We will also notify you of the approval or rejection of your refund request.
If approved, your refund will be processed and automatically applied to your original method of payment within a reasonable number of business days.
Late or Missing Refunds
If you have not received your refund yet:
- Check your bank account again.
- Contact your credit card company, as processing times may vary.
- Contact your bank, as refunds often require additional processing time.
If you have completed all of the above and still have not received your refund, please contact us at krleon769@yahoo.com.
Exchanges
We replace items only if they are defective, damaged, or incorrectly manufactured. If you need to exchange an item for the same product, please contact us at krleon769@yahoo.com.
Return Address:
Leon Rudnik
Gut Levin str 10/9
Haifa, 3292210
Israel
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you may receive a gift credit equal to the value of your return after the returned item is received and inspected.
If the item was not marked as a gift, or the gift giver had the order shipped to themselves before giving it to you, any approved refund will be issued to the original purchaser.
Shipping Returns
To return a product, please mail it to:
Leon Rudnik
Gut Levin str 10/9
Haifa, 3292210
Israel
Customers are responsible for return shipping costs. Shipping costs are non-refundable. If a refund is approved, return shipping costs may be deducted from the refund amount where applicable.
For higher-value items, we recommend using a trackable shipping service and purchasing shipping insurance. We cannot guarantee receipt of returned items that are lost in transit.
Customer-Provided Content
By submitting photographs, images, text, or other content for a personalized product, you confirm that you own the rights to such content or have obtained all necessary permissions from the relevant rights holders.
You accept full responsibility for any claims arising from the use of submitted content. We reserve the right to refuse any order containing unlawful, offensive, defamatory, or copyright-infringing material.
Need Help?
For any questions regarding refunds, returns, exchanges, or warranty claims, please contact us at krleon769@yahoo.com.